Refund policy

Refund & Return Policy

Last updated: 7/22/2026

We want you to love what you ordered. If something isn't right, here's how we handle it.

30-Day Window

You have 30 days from the date of delivery to request a return, refund, or replacement. After 30 days, we're unable to offer a refund or exchange.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or isn't what you ordered:

  1. Email us at nocturnestore.midnight@gmail.com within 48 hours of delivery with your order number and photos of the item (and packaging, if damaged in transit).
  2. Once reviewed, we'll send you a free replacement or a full refund — whichever you prefer.
  3. In most cases, you will not need to return the original item. This helps us resolve your issue faster and skip unnecessary shipping delays.

Change-of-Mind Returns

If you simply changed your mind about an item:

  • The item must be unused, unopened, and in its original packaging.
  • Contact nocturnestore.midnight@gmail.com within 30 days of delivery to request a return authorization before sending anything back — we cannot accept unauthorized returns.
  • Return shipping costs are the customer's responsibility.
  • Once we confirm the item was received in original condition, we'll issue a refund to your original payment method, minus original shipping costs.

Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned once opened or used:

  • Pillows, sleep masks, bedding, or other items that contact skin/face
  • Final sale or clearance items (marked as such at checkout)
  • Gift cards

This doesn't affect your rights under the Damaged/Defective/Incorrect section above — if one of these arrives faulty, you're still covered.

Order Cancellations

Orders can be cancelled for a full refund within 12 hours of purchase, or any time before the order has shipped from our warehouse — whichever comes first. Once an order has shipped, it can no longer be cancelled, but you're covered by our return policy above.

Refund Timing

Once a refund is approved, it's issued to your original payment method within 3–5 business days. Depending on your bank or card provider, it may take an additional 5–10 business days to appear on your statement.

Exchanges

We currently offer exchanges only for defective or incorrect items (see above). For a different size, color, or product, please request a refund and place a new order.

Lost or Delayed Packages

If tracking shows your order as delivered but you haven't received it, or if it's significantly delayed past the estimated delivery window, contact us at nocturnestore.midnight@gmail.com and we'll investigate with the carrier and make it right.

Contact Us

Questions about a return or refund? Reach out anytime at nocturnestore.midnight@gmail.com, and we'll get back to you within 1–2 business days.